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SailorBags Sailcloth Bags FAQ

 

1.  Can I have my gift or product personalised?

Yes, we personalise gifts and products using embroidery.

Choose from BLOCK, SERIF or SCRIPT fonts; then enter up to two lines of text using ALL CAPS or mixed Upper and Lowercase Letter; and finally, decide upon your thread color. Custom embroidery will be produced to your individual specifications.

Personalising with Custom Embroidery makes your product and gift even more special – most popular options are a name, initials, your boat name and hailing port, date and special occasion.  Any 2 lines of text – for a small fee of $14.

We can also embroider a logo, a burgee or even nautical flags – please contact us to discuss further. More details here: Embroidery

2.  Do you offer embroidery service?

Yes we do, in-house!  It’s easy to add embroidery when ordering through our shop. Read more about Personalised Gifts or go directly to our Embroidery page.

3.  How waterproof are Sailor Bags?

Sailor Bags will give the contents plenty of protection from water. Not only is the fabric water-resistant, but also the lining has a waterproof coating on the inside of the bag. No bag that has sewn seams is completely waterproof since water can and will seep in through the seams. So please avoid setting your SailorBag in a pool of water.

4.  Doesn’t the Sailor Bags white fabric get very dirty?

Just like a sail or favorite pair of jeans, your Sailor Bag will develop its own patina over time. We have bags that we’ve used for years without washing. To us, they just look well-loved. But if needed, SailorBags are washable (see next paragraph).

5.  Can I wash my SailorBag?

Absolutely. All styles except insulated and padded bags can be washed in a washing machine on gentle cycle. Use normal laundry detergent, but do not use chlorine bleach, as it will turn the fabric yellow. Hang upside down to dry. If your bag is very dirty, you can pre-soak it in 1/2 cup of dishwasher detergent mixed with about 4 litres of water, and add a little vinegar to the final rinse.

6.  How do I clean my Insulated or Padded Sailor Bags?

Never put your Insulated or padded bags in the washing machine. Just wipe the outside with a damp cloth or sponge with a bit of soap. Do not immerse in water and do not use chlorine beach to clean. On the insulated bags, the lining pulls completely inside out so that you can easily wipe it clean, without soaking the rest of the bag.

7.  What is your return policy?

Please see our Shipping & Returns page.

8.   How does shipping work?

Please see our Shipping & Returns page.

11.  Do you do special orders for events like regattas, trade shows or employee recognition celebrations?

Absolutely – take a look at our Corporate Sales page to read more about custom projects and please Contact Us to discuss your specific requirements.

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